IT Service Excellence

Why
Devoteam

• Monitor performance and efficiency

  Provide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes

• Define and manage continuous improvement plan

  Based on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets

• Manage toolset lifecycle

  Optimize the set of tools used to support processes, including technical and financial topics

• Optimize service management processes

  Maintain efficiency of processes supporting the target operating model