Maintain performance and efficiency of the target operating model, through continuous monitoring
Why
Devoteam
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Monitor performance and efficiency
Provide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes -
Define and manage continuous improvement plan
Based on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets -
Manage toolset lifecycle
Optimize the set of tools used to support processes, including technical and financial topics -
Optimize service management processes
Maintain efficiency of processes supporting the target operating model
